"You have three choices in life when looking at any situation. You can take a positive angle, a negative angle or no angle at all.
"I clearly believe in positive mind-sets. Positive needs to be the starting point. I believe in positive reinforcement. Negative reinforcement is a useful teaching tool, but it is a short-term teaching tool.
"At the end of the day, when you're building a program, it's all about culture. Positive culture equates growth, and that is very important to me - that everyone in our program continue to grow."